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Welcome to Scissor Warehouse
Tel: 01752 424328

SCISSOR WAREHOUSE – RETURNS POLICY

 

SCISSOR WAREHOUSE –RETURNS POLICY

1.   Please note that where you are purchasing from us as a consumer nothing in these terms is intended to exclude or limit your statutory rights of cancellation rights including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We have designed our cancellation policy to mirror those rights, whether you are purchasing from us as a consumer or not.

 

2.   If you wish to cancel your order, you must give us written notice of cancellation within 14 days of the day you receive the last of the first instalment of your goods from us or, where we are providing a service to you, within 14 days from entering into the contract with us (i.e. the date we accept your order). We will accept email notification to the address set out above.

 

3.   If you do cancel your order in accordance with these provisions, you will have an additional 14 days within which to return the goods to us. You will be responsible for the costs of the return of the goods to us but we will refund the cost of the original delivery charge. Until the goods are returned to us, you must take reasonable care of them to keep them in good condition. All goods must be returned to us unused and in their original packaging.

 

4.   Please note that you are not entitled to cancel the order once you or anyone authorised by you has used any goods comprised in the order or where any of the goods have been manufactured trimmed or otherwise worked on by us to meet your particular specifications.

 

5.   If you have explicitly agreed that any services that you have ordered from us (including modification or installation of goods or other bespoke work to be supplied by us) may commence before the end of the 14 days cancellation period and you subsequently cancel the order in accordance with your 14 days cancellation rights. You will still be required to pay our reasonable charges for the services provided before we receive notice of your cancellation.

 

6.   The above provisions do not affect your right to cancel and return goods to us at our cost if the goods are received by you in a damaged or faulty or not satisfactory condition or are otherwise not in conformity with the terms of the contract (e.g. the wrong item or wrong quantity or missing items). If this applies, please notify us of the damage or defect or nature of unsatisfactory goods or other breach and we will arrange collection of the affected goods at our expense.

 

7.   Where we determine that the goods were damaged, defective or not of satisfactory quality or otherwise not in conformity with the contract, we will arrange a full refund (including any original delivery charges) or, if you agree to this, the provision of replacement goods of at least the same quality and value of your original order. Any refund will usually be made within [14] days of determination.