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Welcome to Scissor Warehouse
Tel: 01752 424328

Scissor Warehouse - Terms & Conditions

 

SCISSOR WAREHOUSE –RETURNS POLICY

Terms and Conditions of sale of Scissor Warehouse Limited

1.   About us

1.1     Scissor Warehouse Limited (also referred to in these terms as “we”, “us”, and “our”) operates the website www.scissorwarehouse.com. Scissor Warehouse Limited is a company registered in England and Wales under company number 08888214 and with our registered office at Unit 48 Faraday Business Park, Faraday Road, Plymouth PL4 0ST.  Our VAT number is 180168022. Should you wish to contact us via email or telephone please use the details below:

          Tel: +44(0)1752 424328

          Email: Info@scissorwarehouse.com

1.2     All goods and services sold on our website are intended for those working in the hairdressing or beauty trade.  However, we recognise that private individuals may also want to enjoy our products and nothing in these terms and conditions is intended, or will have the effect, of limiting your legal rights as a consumer where you are purchasing from us as a consumer (i.e. for purposes that are wholly or mainly outside your trade, business, craft or profession). In these terms, the customer (whether a business customer or a consumer) is also referred to as “you” and “your”.

 

2.   Scissor Warehouse Contract

2.1     In these terms reference to the “order” is a reference to your order for the goods and/or services set out in your online submission or telephone request.

2.2     Please note that there will be no legal contract between us for the provision of our goods and/or services until we formally accept your order. On acceptance of your order, there will be a legally binding contract between us for the sale of the goods and/or supply of services set out in the order. Any such contract will incorporate the chosen contract payment plan and will be subject to these terms. 

2.3     Our acknowledgement of receipt of your order or acceptance of any deposit or pre-payment from you does not itself constitute an acceptance of your order; we will confirm acceptance separately and any deposit or other pre-payment received from you will be refunded in full within 3 working days if we do not accept your order for any reason. 

2.4     Please check these terms and the information set out in your order carefully before submitting your order to ensure that they are complete and accurate.  We cannot be liable for any inaccuracies in your order or to agree to any changes in your order requested after you have submitted it, but this is without prejudice to your right to cancel the order as set out in these terms and under applicable any relevant consumer laws.

 

3.  Your Right to Cancel and returns

3.1     Please note that where you are purchasing from us as a consumer nothing in these terms is intended to exclude or limit your statutory rights of cancellation rights including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.  We have designed our cancellation policy to mirror those rights, whether you are purchasing from us as a consumer or not.

3.2     If you wish to cancel you order, you must give us written notice of cancellation within 14 days of the day you receive the last of the first instalment of your goods from us or, where we are providing a service to you, within 14 days from entering into the contract with us (i.e. the date we accept your order).  We will accept email notification to the address set out above.

3.3     If you do cancel your order in accordance with these provisions, you will have an additional 14 days within which to return the goods to us.  You will be responsible for the costs of the return of the goods to us but we will refund the cost of the original delivery charge.  Until the goods are returned to us, you must take reasonable care of them to keep them in good condition.  All goods must be returned to us unused and in their original packaging.    

3.4     Please note that you are not entitled to cancel the order once you or anyone authorised by you has used any goods comprised in the order or where any of the goods have been manufactured trimmed or otherwise worked on by us to meet your particular specifications.

3.5     If you have explicitly agreed that any services that you have ordered from us (including modification or installation of goods or other bespoke work to be supplied by us) may commence before the end of the 14 days cancellation period and you subsequently cancel the order in accordance with your 14 days cancellation rights. you will still be required to pay our reasonable charges for the services provided before we receive notice of your cancellation.

3.6     The above provisions do not affect your right to cancel and return goods to us at our cost if the goods are received by you in a damaged or faulty or not satisfactory condition or are otherwise not in conformity with the terms of the contract (e.g. the wrong item or wrong quantity or missing items).  If this applies, please notify us of the damage or defect or nature of unsatisfactory goods or other breach and we will arrange collection of the affected goods at our expense. 

3.7     Where we determine that the goods were damaged, defective or not of satisfactory quality or otherwise not in conformity with the contract, we will arrange a full refund (including any original delivery charges) or, if you agree to this, the provision of replacement goods of at least the same quality and value of your original order.  Any refund will usually be made within [14] days of determination.

 

4.  Contract Payment Plan and Ownership of Goods

4.1     The Contract Payment Plan referred to in your order forms part of the Scissor Warehouse Contract and sets out the payment schedule for amounts payable and dates that the payments are due from you. Unless otherwise expressly stated, all payments are inclusive of VAT.

4.2     Unless otherwise expressly agreed with you, the normal term for our Contract Payment Plans is 12 months with payments being due by way of 12 equal monthly instalments starting from the date your order is accepted by us.  Please note that this is an exempt credit agreement and not regulated by the Financial Conduct Authority.

4.3     Before placing your order please ensure that you can afford the payments under the Contract Payment Plan and that your chosen payment method will be valid for the whole of the payment period.  It is your responsibility to ensure that all payments are made in accordance with The Contract Payment Plan schedule and we will be unable to extend credit beyond 12 months.

4.4     Unless expressly agreed between us, all payments due under the Contract Payment Plan will be processed to the card or other payment method used to place your initial order and by placing your order you authorise us to take payments using that payment method for the whole of the Contract Payment Plan scheduled and any overdue payments under it. You must notify us immediately if your chosen payment method ceases to be valid for any reason.

4.5     You may settle the balance due under your Contract Payment Plan early and continue to enjoy the full benefit of your chosen Contract Plan for its full term.

4.6     Ownership of Scissor Warehouse scissors, and any other items or products included in your accepted order will pass to you only on the date of their full and final payment in cleared funds under the Contract Payment Plan.  Ownership of the products will remain with us until that time notwithstanding delivery to you.  On cancellation of your contract for any reason other than our fault, including cancellation for your non-payment, all goods owned by us must be returned to us at your expense. 

 

5.   Failure to Make Payments in accordance with The Contract Payment Plan

5.1     Failure to make payments on time or for the correct amount will lead to the payments being in arrears and you being in breach of contract. Where a recurring debit or credit card payment arrangement has been agreed with you but any payment request is declined by the card issuer, we are entitled to submit further requests for payment to your debit or credit card issuer until the payment has been satisfied.  We will normally make up to three further attempts at intervals of two days to recover payment in this manner. 

5.2     If your preferred payment method becomes invalid during the contract period, or if the charge is refused for any other reason outside of our control, you authorise us to use any other payment method that you have provided to us in respect of the contract in order to recover the outstanding payment.

5.3     If such further requests for payment or alternative payment methods remain unsuccessful we will try to contact you to resolve the situation.  If we are unable to get an immediate response from you at this stage or we are unable to immediately resolve the situation to our satisfaction, we may pass your details onto a third party debt collecting agency acting on our behalf.

5.4     Without limiting any other rights that we may have in respect of your default in payment, if you fail to make any payment by its due date for payment, we may:

          (a) charge a fee of £20 for each default in payment in respect of its additional administrative costs in dealing with your default and/or

          (b) immediately suspend or terminate your entitlement to any Scissor Warehouse Contract Customer Benefits and/or

          (c) terminate the contract on notice to you.  Any payments made prior to the date of termination will be non-refundable.

5.5     If you are likely to incur any problems with the Contract Payment Plan you should contact us immediately so that we can seek to resolve the situation without the need to involve third party debt collectors.


6.   Scissor Warehouse Contract Customer Benefits

6.1     Our Contract Payment Plan customers will be entitled to a range of additional benefits from time to time which include but are not limited to the benefits detailed below, but please note that benefits are not guaranteed and may be modified, replaced or withdrawn by us at any time.

6.2     The benefits are non-transferable and only the original customer with an active contract is entitled to them.

          A - Trial Period and option to exchange the scissor for an alternative

1          The trial period will commence for 7 days from the delivery date of the product.

2          You can use the scissors during this trial period and if you decide that you are not 100% satisfied with your choice, you may exchange them for an alternative scissor of your choice of equivalent value or at a lower or higher cost subject to agreeing an amendment to the Contract Payment Plan schedule to reflect any increase or decrease in the order cost based on the alternative scissor you choose.

          B - FREE sharpen and service by a master sharpener

1          All customers with an active Contract Payment Plan will be entitled to a FREE sharpen and service by one of our qualified master sharpeners. This must be carried out within the Contract Payment Plan 12 months period. 

2          Please contact us if you wish to exercise this right and to arrange the delivery and return of the scissor. 

          C - Accidental damage support

1          Accidents do happen, and if you drop your scissor or accidently nick the blade we will use reasonable endeavours to repair any damage and replace any malfunctioning components.

2          Our master sharpeners will do everything they can to restore your scissor back to factory standards. However, if the scissor is damaged beyond repair you will be charged an excess fee for a replacement. The excess fee will vary depending on the value of the scissor and we will discuss this with you first before making a replacement and raising any additional charge.  If the particular model of scissor is not available, we reserve the right to replace your scissor with a similar scissor of no lower value.

          D - Free gifts

1          As a thank you from us, all new Contract Payment Plan customers will receive a free gift.

2          Unfortunately, if you cancel the order or fail to make all payments on time, all free gifts must be returned at your expense. Failure to return the gift will result in a charge being made for the full normal RRP of the gift.

3          PLEASE NOTE - you will be responsible, at your cost, for the return of the original scissor and any loss or damage in transit to us if you exercise any of the rights under these benefits.  We strongly recommend that you use a tracked and insured service.

 


7.   Delivery arrangements for your contract

7.1     We aim to deliver goods in accordance with our delivery guidelines (https://www.scissorwarehouse.com/delivery), unless otherwise expressly agreed and confirmed in your order.  We will take reasonable steps to meet the anticipated date(s) notified to you.  However, all such dates are estimates only and are not guaranteed.  Occasionally delivery may be affected by factors beyond our control and we cannot be held responsible for those delays.  We will endeavour to let you know promptly if we become aware of an unexpected delay to your contract. 

7.2     Any delay in the time of performance or delivery for reasons beyond our control will not entitle you to cancel the contract other than in accordance with your statutory cancellation rights.

7.3     Delivery of goods will, unless otherwise agreed by us, be made to the premises stated in your order.  Delivery may be by a single delivery or by several instalments.  You will be responsible for paying the delivery costs as quoted in your order, however, you will not be charged extra delivery costs if we deliver by instalments unless agreed with you at the date of acceptance of your order.

7.4     Subject to any cancellation by you in accordance with these terms or your statutory rights, in which case risk will pass back to us when the goods are returned to us, you will take the risk and be responsible for any damage caused to the goods or by their use after we deliver them to you.  You are recommended to ensure that this is covered under your contents insurance policy.

 

8.  Warranties and limitation of our liability

8.1     We warrant that the goods will at the time of delivery to you be of satisfactory quality and that any services to be provided to you will be provided using reasonable care and skill as far as reasonably possible.

8.2     Where we use the service of any agent or third party to help us perform our contract with you, we warrant that their services will be provided using reasonable care and skill.

8.3     We cannot give any warranty as regards your use of our products and in particular, but without limiting the generality of this provision, we cannot accept any responsibility for your use of the scissor by trained or untrained personnel without qualified supervision or for any misuse of our products.

8.4     Except in cases of death or personal injury caused by our negligence, we shall not be liable to you whether by reason of any representation (unless fraudulent or negligent) or in tort or negligence for any loss of profit, loss of goodwill, loss of business opportunity or other indirect, special or consequential loss, damage costs, expenses or claims which might otherwise arise out of or in connection with our provision of goods or services to you under the contract.

8.5     Where we are liable to you, and except in the case of death or personal injury cause by our negligence (for which our liability shall not be limited or excluded) and except as expressly provided otherwise in these terms, our entire liability under or in connection with the contract shall not exceed the amount of our charges for your contract.

8.6     All other warranties (whether express or implied statutory or otherwise) are excluded to the maximum extent permitted by law but this will not limit or exclude any mandatory rights available to you as a consumer.


9.  Data Protection

 9.1    We will comply with all applicable requirements of current data protection legislation including the Data Protection Act 1998 and the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) in force from time to time and any applicable national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any replacement legislation in the UK to the Data Protection Act 1998 and the GDPR.

9.2     At all times your information will be treated in accordance with our Privacy Notice, which is incorporated by reference into these terms and can be viewed at: https://www.scissorwarehouse.com/privacy-policy

9.3     We may also hold and process non-sensitive data relating to your officers and staff so far as is necessary for legal, personnel, administrative and management purposes in connection with our provision of our products services and our administration of our business.  Please ensure that you have the necessary authority to provide this consent.

 

10. Notices and complaints

10.1   All notices sent by you to us must be sent to our postal address shown at the beginning of these terms or such other address as is then shown on our contacts section of our website.

10.2   Unless you expressly notify us otherwise, and provide us with alternative contact details, we may give notice to you at either the e-mail or postal address you provide to us in the order.

10.3   Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.

10.4   If for any reason you are unhappy with our products or our services or the way in which we have treated you, please contact us in writing to the address identified above or by telephone to 01752 424328 so that we may discuss this with you.

 

11. General

Miscellaneous legal terms

11.1   The contract between us will be subject to English law.

11.2   If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be considered deleted from the remaining terms which will continue to be valid to the fullest extent permitted by law.

11.3   If we fail, at any time while these terms are in force, to insist that you perform any of your obligations under these terms, or if we do not exercise any of our rights or remedies under these terms, then that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a breach by you, then this does not mean that we cannot take action against you in the future for any other breach of the contract.

11.4   We reserve the right to change these terms and conditions at any time without prior notice but this will not have retrospective effect on any order that you have placed that has already been accepted by us, unless it is a mandatory change required by law or governmental authority (in which case it will equally apply to orders accepted by us).  If any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted on the Website to inform you of any changes.

11.5   If we notify you of the change to these terms after you have placed an order but before we have accepted it, the contract will be made on the terms as changed by you may still cancel the contract in accordance with your cancellation rights.

11.6   A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Specific website terms

11.7   Each party recognises that it is impossible to maintain flawless security but (where relevant) we shall take all reasonable steps to prevent security breaches in our servers' interaction with you and security breaches in our interaction with resources or users outside of any firewall that may be built into our servers. You are solely responsible for preventing any password protected pages within the website from being automatically indexed and linked to search engine "Robots" and "Spiders" and for maintaining the confidentiality of any passwords which are required to access the website. You are solely responsible for any damage caused by any such unauthorised access.

11.8   All content included on our site, including but not limited to, text, graphics, logos, icons, images, sound clips, video clips, page layout, underlying code and software is the property of us or our affiliates. You acknowledge that such material is protected by applicable laws and you agree not to use or copy any part thereof without our express permission.

11.9   Nothing in these terms shall be construed as transferring or granting (by implication or otherwise) to you any license or right in or to the website content.

11.10 The website may contain hyperlinks to websites operated by parties’ other than us. Such hyperlinks are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents. The inclusion of hyperlinks on this website to such other websites does not imply any endorsement of the material on such websites or any association with their operators.

11.11 The website is made available for personal use. You may not copy, monitor, screen-scrape, spider, deep-link or reproduce any content, information or software displayed on the website for any commercial or competitive purpose other than considering our products and placing an order with us.

 

12. Loaner Scissors Terms & Conditions

Miscellaneous legal terms(SWH) is pleased to extend the offer of a loaner scissor to you while service is performed on your current scissors (“Customer Scissors”) By taking possession of the equipment as requested (“Loaner Scissor”) and accepting this agreement, you agree to all the terms and conditions listed below:

12.1   Loaner Scissor. You acknowledge receipt of the Loaner Scissor listed below, which at SWH discretion may be new or refurbished, and agree to return it to SWH (i) no more than seven (7) days from the date SWH notifies you that your repaired Scissor is ready or (ii) upon SWH request to do so (each, a “Return Date”): From the date on which you receive the Loaner Scissor until the return date, the Loaner Scissor at all times shall remain the property of SWH.

12.2   Loaner Scissor. Receipt of Customer Scissors when Loaner Scissors Returned. The Loaner Scissor is offered to you while your scissors are being serviced. SWH will return the Customer Scissor to you after the service has been completed, the Loaner Scissor has been returned and all outstanding payments have been settled.

12.3   Extended Return Date. If you have a circumstance that prevents you from returning the Loaner Scissors, you may submit a request for an extension of five (5) days beyond the standard seven (7) day return period. Upon approval of the five (5) day extension, the extended date will become your Return Date for the purposes of these terms, and you will be required to return the Loaner Scissor by that extended Return Date. All of the terms set forth in this agreement will apply to that extended Return Date.

12.4   Safeguarding. You must take reasonable and prudent precautions to prevent the Loaner scissor against damage, loss or abuse while in your care. You may be held responsible for repair or replacement costs if the Loaner Scissor is lost, damaged or stolen while on loan.

12.5   Permitted Use. The Loaner Scissor is to be used solely by you while your Scissor is being serviced by SWH. You must not use the Loaner Scissor for any unlawful purpose.

12.5   SWH Liability. To the fullest extent permitted by law, SWH will not be liable for any consequential, incidental, indirect or direct damages arising out of these terms or the use of the Loaner Scissor, including without limitation any losses of or affecting your personal property or safety.